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FAQs
 
  1. What documents should a driver carry when driving?
  2. Under what conditions is the towing of a vehicle allowed?
  3. What are the duties of a driver when his vehicle is involved in an accident resulting in death/bodily injury/damage to property?
  4. What is the meaning of the odd and even parking board ? Does it relate to date or day of the month /week?
  5. What is the rule for tinted glasses?
  6. Can other occupants of the motor vehicle use mobile phone?
  7. After receiving call or sms on mobile phone, Can I park my vehicle and use mobile phone?
  8. Can I get refund on fine?
  9. What should I do if traffic case is still showing pending after depositing case fine at bank or through GRIPS?
  10. What sould I do if I sell my car?
  11. How to make online payment of traffic fine through Kolkata Traffic Police website?
  12. How to get payment receipt of the traffic fine paid online?
  13. How to get e-challan of prosecution done through Mobile App?
  14. What type of helmet should I use?
 
Q1. What documents should a driver carry when driving?
Ans. 1
  • Driving license
  • Registration Certificate
  • Taxation Certificate
  • PUC Certificate
  • Insurance Certificate
  • Fitness Certificate & Permit (incase of transport vehicles)
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Q2. Under what conditions is the towing of a vehicle allowed?
Ans. 2

Vehicle abandoned or left unattended
Parked in a parking restricted zone
Parked in a way causing inconvenience to other road users

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Q3. What are the duties of a driver when his vehicle is involved in an accident resulting in death/bodily injury/damage to property?
Ans. 3
  • The duties of the driver are as under:
  • Arrange for medical help
  • Inform the police
  • Incase the vehicle is carrying dangerous goods, keep everyone away, avoid smoking in the vicinity and take emergency action as displayed on the vehicle.
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Q4. What is the meaning of the odd and even parking board ? Does it relate to date or day of the month /week?
Ans. 4 The odd and even day parking relates to the date of the month & not the day of the month/week.
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Q5. What is the rule for tinted glasses?
Ans. 5 The glass of windscreen and rear window of every motor vehicle shall be maintained in such a way that visual transmission of light is not less than 70% and side windows shall be maintained in such a way that visual transmission of light is not less than 50% and shall confirm to Indian Standards.
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Q6. Can other occupants of the motor vehicle use mobile phone?
Ans. 6 Yes. Other than driver, occupants of the motor vehicle can use mobile phone.
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Q7. After receiving call or sms on mobile phone, Can I park my vehicle and use mobile phone?
Ans. 7 No. As per rule mentioned above, mobile phone should be in switched off mode while driving.
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Q8. Can I get refund on fine?
Ans. 8 If a fine is recovered as a cash bail deposit and if you appear in the court, it may refunded or deposited as per court order. If cash is taken, as a compounding fee, then it is non-refundable as the case it self is disposed off on the spot. (Sec.200 of M.V.Act1988).
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Q9. What should I do if traffic case is still showing pending after depositing case fine at bank or through GRIPS?
Ans. 9 Visit Traffic Computer Cell, Lalbazar and have it updated.
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Q10. What sould I do if I sell my car?
Ans. 10 Deposit all the required papers at Public Vehicles Department by which it ownership can be changed, as they are the authority to change the ownership. After necessary changes at PVD any one can apply before DC TP with the copy of changed R C Book to update in the database of Traffic Department.
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Q11. How to make online payment of traffic fine through Kolkata Traffic Police website?
Ans. 11
  • Click 'Make Online Payment'.
  • Put the vehicle number, last 5 characters of chassis number, Email ID and mobile number.
  • You will receive an OTP in your provided mobile no. by clicking “Get OTP”.
  • Enter the OTP and click “Confirm” to get details of the traffic cases.
  • You can either make online payment by selecting a single case or select multiple payment.
  • To dispose court pending cases, please visit the police office of the concerned Ld. Court.
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Q12. How to get payment receipt of the traffic fine paid online?
Ans. 12
  • Click 'Make Online Payment' and go to 'Reprint Challan' option.
  • Put the vehicle number and last 5 characters of chassis number.
  • Click 'Get Challan' to print your payment challan.
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Q13. How to get e-challan of prosecution done through Mobile App?
Ans. 13 Open the e-challan from the provided link in prosecution SMS. Provide your mobile number (given to the prosecuting officer during prosecution) as your password to download the challan PDF.
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Q12. What type of helmet should I use?
Ans. 14 Always use IS:4151 standard ISI Mark Helmet
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